Shipping Policy

Last updated: October 5, 2026

The short version: Every order ships fast from our inventory in California. Retail shipping is calculated and shown at checkout before you pay. Wholesale shipping follows your account terms or a quote. International orders, including Mexico and Latin America, ship by arrangement. Please double-check your address and report any damage or missing items quickly.

Where we ship from

All products ship from MIJU Beauty's inventory in California, so most U.S. orders reach customers quickly. Delivery times depend on the carrier, service level, and destination, and any delivery dates shown are estimates, not guarantees.

Order processing

Orders are processed on business days (Monday through Friday, excluding U.S. holidays).
Orders ship after payment is received and, where needed, verified. Orders paid by wire transfer ship after funds clear. Orders may be held while we complete account or payment verification (see our Terms and Conditions).
If an item is unavailable or we cannot ship within the expected time, we will contact you promptly with a revised shipping date and give you the choice to wait or cancel the affected items for a full refund.

Carriers and tracking

We ship with major carriers such as UPS, FedEx, USPS, or freight/LTL carriers for large wholesale orders, and choose the carrier based on order size and destination unless you request otherwise. Tracking information is emailed when your order ships.

Retail orders (MSRP)

Shipping charges for retail orders are calculated and shown at checkout before you complete your purchase. Retail orders ship within the United States only unless we confirm otherwise.

Wholesale orders

Shipping for wholesale accounts is charged according to your account terms or a quote we provide for the order.
You may use your own carrier account or freight forwarder if arranged in advance.
Local pickup at our California location may be available for verified accounts by appointment.

International orders (Mexico, Latin America, and other countries)

International shipments are available to approved wholesale accounts by arrangement. Shipping method, cost, and documentation are confirmed with you before shipment. Unless we agree otherwise in writing, the buyer is the importer of record and is responsible for duties, taxes, customs brokerage, permits, and compliance with local import, labeling, and product registration rules. Some brands limit which products may be sold in certain countries or channels; we will tell you if a restriction applies.

Address accuracy

Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a package is returned to us because of an address error or refused delivery, we may charge the cost of reshipping. Contact us right away if you need to change an address; we cannot change it once the order has shipped. For fraud prevention, we may require that the shipping address match the billing or verified business address.

Lost, damaged, or missing items

Inspect your delivery as soon as it arrives and keep all packaging.
Report damage, shortages, or incorrect items with your order number and photos within 5 business days of delivery for wholesale orders and 7 days of delivery for retail orders.
If tracking shows a package as delivered but you cannot find it, check with neighbors and your building or front desk, then contact us within the same timeframe so we can open a carrier investigation.
If tracking has not updated for an unusually long time, contact us and we will check with the carrier.

Once a claim is confirmed, we will send a replacement or issue a refund or credit for the affected items. See our Returns Policy for details.

Faire orders

Orders placed through Faire are shipped and handled under Faire's terms and shipping policies.